• Who you gonna call? Good question

    1 day ago - By TechCrunch

    Welcome to The TechCrunch Exchange, a weekly startups-and-markets newsletter. It's inspired by the daily TechCrunch+ column where it gets its name. Want it in your inbox every Saturday? Sign up here .
    Young startups often thrill early adopters by offering outstanding customer service with a personal touch. Many Big Tech companies, on the other hand, are notoriously hard to get a hold of when running into any sort of problem. Let's look into why this is happening, and whether it might change any time soon. - Anna
    Faceless
    “Customer complaints handling at scale is broken at most tech...
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