• Details, details

    4 monthes ago - By Computerworld

    Backup administrator pilot fish who works at a big insurance company gets a request to recover some missing files - which is what a backup admin does, right? Well, maybe. "The support ticket had the following description: 'Something happened and some of my files are missing. I don't know which ones and don't know when they were deleted. Please restore what I need from backup,'" says fish. "I contacted the user directly - and got exactly the same unhelpful information to go on. "After that, I went back into the ticketing system and closed the request with this response: 'All the user's...
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